Vidloop Refund Policy

Effective: August 17, 2026

The one-time guest preview does not require payment. For paid plans, the exact price, billing interval, renewal terms, included credits, and payment provider are shown at checkout.

Failed generations

Vidloop is designed to return internal credits or release the free allowance when a task fails before a deliverable is produced. A credit restoration is not a cash refund.

Refund requests

Unless mandatory law requires otherwise, used generation credits and completed billing periods are generally not refundable because AI processing incurs immediate third-party cost. Duplicate charges, billing errors, or material service failures will be reviewed case by case. Submit requests to support@vidloop.ai with the account email, order number, date, and reason.

Cancellations

Subscriptions can be cancelled through account billing settings where available. Cancellation stops future renewal and normally does not retroactively refund the current period. Mandatory consumer cancellation and refund rights always prevail.

This launch policy must be aligned with the selected ShipAny payment provider, checkout disclosures, operator entity, and applicable consumer law before payments are enabled.